RUMFORD — Nancy Ban, vice president of Operational Innovation and Integration for Central Maine Healthcare, was the guest speaker Jan. 13 at the Rotary Fellowship Luncheon, held Mondays at Hope Association, 85 Lincoln Ave.
In her role, Ban is accountable for the day-to-day operations of CMH’s two long term care facilities, Rumford Community Home, Bolster Heights Residential Care Center, the Maine Urgent Care facility in Topsham, and the Topsham Care Center. She also oversees CMH’s Results Management Office, which facilitates process improvement projects in support of the institution’s strategic plan.
Implied by the title, a lot of her work involves innovation — helping teams address old problems in new ways and using innovative thinking to come up with SMART solutions. At Rumford Community Home, the team is always thinking of ways they can serve the community better and provide just the right care where and when it is needed. This means assessing the needs of the River Valley Community and providing the care our elders need.
Ban reported that the Centers for Medicare and Medicaid Services created a five-star quality rating system to help patients, their families and caregivers compare nursing homes more easily. The Nursing Home Compare website features a quality rating system that gives each nursing home a rating of between one and five stars. In October, Rumford Community Home was awarded four stars
PHOTO: From left, Dick Lovejoy, Rotarian of the Day, Nancy Ban of Central Maine Healthcare, and Dave Duguay, club president. (Submitted photo)