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LISBON — The Lisbon Credit Union’s fourth quarter Rockstar Award Winner is Tracy Collins, financial resolutions officer at the credit union’s Lisbon office.
Collins was rewarded with a trophy, $50 and a paid day off.
Collins started with the Credit Union 14 years ago and within one year of employment was promoted to her current position of financial resolutions officer at the Lisbon office. She has been employed with credit unions from the age of 18 and has gained working knowledge of all areas, making her uniquely qualified to help members with their finances.
As the Credit Union’ Financial Resolutions Officer, Collins deals with members every day who are having financial difficulties. She was nominated by several employees.
As one employee said, “Tracy is very understanding and works with perseverance to help our members get caught up on their late payments with the utmost positive and courteous manner.”
Another employee said, “I waited on two members in a row today who spoke very highly of Tracy. They talked about how friendly and patient she is and how much they appreciate her working with them during difficult times.”
She lives in Lewiston with her dog, Luna, whom she loves to go on walks with whenever she can. In her spare time, she likes to do yard work and house projects, and enjoys spending time with her friends and family.
The credit union’s Employee Recognition Program was created at the end of 2014. The program allows staff members to nominate each other on outstanding member service and various other factors. One winner is chosen every quarter.
The Lisbon Community Federal Credit Union is a not-for-profit, full service financial institution owned by and operated for members with 9,200 members in Lewiston, Auburn, Durham, Lisbon, Sabattus, Bowdoin, Topsham and Pownal. For more information, visit www.lisboncu.org.
