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AUGUSTA – In an effort to continue to slow the spread of COVID-19, the Maine Bureau of Veterans’ Services will continue to serve the public by phone appointment, the use of video appointments and a video intercom system with secure drop boxes for customers that wish to deliver documents in person.
MBVS has six field offices across the state — in Caribou, Machias, Bangor, Lewiston, Portland, Springvale and at the VA Maine Healthcare System at Togus — and a central office in Augusta at Camp Keyes. All offices are staffed and open to assist veterans by phone appointment, or Skype appointment.
Any veteran wishing to speak with a veteran service officer at can find a form and instructions at www.maine.gov/veterans.
“The Maine Bureau of Veterans’ Services has continued to provide needed services to Maine veterans over the past few months,” said David Richmond, director of the Maine Bureau of Veterans’ Services. “We understand the importance and significance of veterans meeting with our veteran service officers to discuss their individual circumstances; however, we must also take into consideration the health and well-being of those veterans we represent.
Our bureau offices are staffed during normal hours but we will continue to make every effort to meet the needs of our veterans through the use of remote communication options and secure drop boxes. At the same time, the urgent services that we provide such as helping homeless veterans and conducting burials at the veterans’ cemeteries will continue as they have, taking all possible and necessary precautions.”
MBVS employees can provide immediate assistance with homelessness, cemetery services and burials, financial hardship and VA claim services. All routine/non-emergeny requests can be made via email or regular mail. Routine requests includ veteranrRecognition requests, state park and museum pass requests,hHunting/fishing licenses and DD214 requests. The answers to frequently asked questions can be found at www.maine.gov/veterans/, and all of the above requests may be processed by filling out a request form found on the website. All documents will be mailed per request.
Steven Lanning, veteran service officer supervisor said, “We take the responsibility to serve our veteran population seriously, and while we look forward to opening our offices to walk-in traffic soon, we must also protect our employees and the public from exposure during office visits.”
For more information on the Maine Bureau of Veterans’ Services or to make an appointment visit the Maine Bureau of Veterans’ Services website maine.gov/veterans.
